Visitor arrives
Visitor approaches the entry panel and presses the call button.
VIDEO INTERCOM
See who’s at your gate —from anywhere in the world.
Vivo’s video intercom turns any smartphone into a security panel. Residents answer, verify, and open — whether they’re upstairs, at work, or in another country. No in-unit hardware. No missed visitors. No blind entries.
WHAT IT IS
A video call between your gate and your resident’s phone.That’s it.
The technology behind Vivo’s video intercom is WebRTC — the same real-time communication infrastructure that powers modern video calling. Sub-second latency. Encrypted end-to-end. Works on any smartphone, on any network, from any location.
When a visitor presses the call button at your gate, a live video call opens on the resident’s phone — instantly. The resident sees the visitor’s face, speaks to them in real time, and taps once to open the gate.
No app required for the visitor. No in-unit panel required for the resident. No IT infrastructure required for the property.
WORKFLOW
From visitor press to gate open — in under 15 seconds.
A seamless, secure experience for every guest and every resident.
Resident’s phone rings
A live video call opens on the resident’s smartphone with fast connection and HD video/audio.
Verify and decide
Resident sees the visitor, speaks in real time, and chooses to open or decline.
Gate opens. Entry logged.
Gate or door opens remotely and the event is logged automatically.
FEATURES
Everything your video intercom should do — and never did before.
HD Live Video
Full HD video stream from entry panel to resident’s phone. Clear image in daylight, dusk, and low-light conditions. Wide-angle lens captures full entry frame.
Two-Way Audio
Crystal clear two-way audio over any network — 4G, 5G, or WiFi. Resident speaks. Visitor hears. No lag. No echo.
Remote Gate Release
One tap opens the gate from anywhere. Resident doesn’t need to be home — or even in the same country. Works as long as their phone has signal.
Visitor Image Capture
Every call attempt captured with a timestamped image of the visitor. Missed the call? See exactly who was there and when.
Missed Call Handling
If the resident doesn’t answer, the visitor can leave a video message or the system routes to a backup contact. No one stranded at the gate.
Multi-Resident Units
Calls ring to multiple residents simultaneously — whoever answers first handles the entry. Ideal for families, roommates, and shared units.
TECHNOLOGY
Why Vivo’s video intercom works when others don’t.
The WebRTC advantage
- No on-premises server required Traditional SIP-based intercoms require a server installed in your building to route calls. If the server fails, the intercom fails. Vivo runs on cloud infrastructure — nothing to maintain on-site, nothing to fail locally.
- Works on any mobile network WebRTC is optimized for real-world mobile networks — 4G, 5G, and WiFi. A resident traveling on 4G in another city receives the same call quality as one on home WiFi.
- Encrypted by default Every video and audio stream encrypted using DTLS-SRTP — the same standard used by modern video conferencing platforms. No unencrypted video leaving your building.
- No proprietary client required Residents use the Vivo app — available on iOS and Android. No proprietary hardware, no browser plugin, no IT configuration required.
Technical specs
- Protocol: WebRTC over encrypted tunnel
- Video: Full HD — 1080p capable panels
- Audio: Full-duplex, echo-cancelled
- Latency: Sub-second connection
- Network: 4G / 5G / WiFi compatible
- Encryption: DTLS-SRTP end-to-end
- Uptime: 99.9% cloud infrastructure
- Storage: Visitor image log — 90 days
BY PROPERTY TYPE
Video intercom in the buildings that benefit most.
LUXURY
Luxury Residential & Condominiums
High-end residents expect to see who’s at the door before opening it. Video intercom signals premium security and delivers the concierge-level experience the building promises.
UNSTAFFED
Buildings Without Front Desk Staff
When there’s no guard and no receptionist, video intercom gives every resident direct control over who enters. The building runs securely — without a staffed lobby.
VULNERABLE RESIDENTS
Properties With Vulnerable Residents
Senior communities and buildings with at-risk residents benefit from the additional visual verification layer. Residents see a face. They decide. No pressure. No blind entries.
HYBRID DEPLOYMENT
Video intercom at the lobby.QR entry everywhere else.
Most properties that deploy Vivo’s video intercom use it at the main lobby or primary visitor entrance — where visual verification adds genuine value.
Secondary gates, parking entrances, and amenity access points run on QR — faster, frictionless, and fully automated.
The result: every entry point optimized for its actual use case. One platform managing both. No separate system. No separate vendor.
Not sure which combination fits your building? See our QR vs Video Intercom guide → →
TRUSTED ACROSS THE REGION
Trusted by residential communities that take entry seriously.
< 1s Video call connection time
99.9% Platform uptime
0 On-premises servers required
"Our residents travel constantly. With Vivo, they answer the gate from wherever they are — Miami, New York, Madrid. The building runs as if they never left."
Andrea Pérez Property Manager · Brickell Reserve, Miami FL
"A sub-second video call connect time felt like marketing until we lived with it. Visitors don’t wait. Residents don’t miss them. Our front desk stopped fielding gate calls."
Marco Salinas HOA President · Costa Vista, Cartagena
"We replaced an analog panel from 1998. No new wiring, no rewiring, no on-premises server. Residents thought we rebuilt the lobby."
Lucía Fernández HOA Director · Bahía Towers, Guaynabo PR
"Image quality at night is the part no one talks about. Our doorman station and a resident’s phone see the same face, the same clarity, the same instant."
James Ortega Regional Asset Manager · Coral Bay Living, Miami FL
BOOK A DEMO
See your gate on your phone —before you commit to anything.
Book a demo. A senior integrator will walk you through a live video intercom workflow — call, verify, open — in under 30 minutes. Scoped proposal for your property within 72 hours.