Identity verified
Resident downloads the Vivo app and completes a one-time identity verification. Credential issued to their specific device — not just their account.
MOBILE ACCESS
Your residents already carry the key. It’s called a smartphone.
Mobile access control replaces every fob, keycard, and clicker your community manages — with an encrypted digital credential on the device your residents already have, already use, and will never leave home without.
WHY IT MATTERS
The last access credentialyour community will ever need to issue.
Physical credentials have a built-in failure mode: they exist independently of the person they were issued to. A fob can be lent. A keycard can be copied. A clicker can be picked up off the floor of a parking garage and used indefinitely.
Mobile credentials don’t work that way. A Vivo mobile credential is bound to a verified identity and a specific device. It cannot be transferred, duplicated, or used by anyone other than the person it was issued to. And when access needs to be revoked — it’s gone in one tap, across every entry point, in real time.
eyebrow
Credential on the phone. Tap at the reader. Gate opens.
Stored securely
Mobile credential stored in the device’s secure enclave — the same hardware security module that protects Apple Pay and Google Pay.
Tap or scan at entry
Resident holds phone near the reader or scans their QR credential. Works with NFC, Bluetooth, and QR — depending on hardware configuration.
Access granted. Logged.
Gate or door opens. Entry event logged with identity, timestamp, and entry point. Automatic. Complete. No manual record required.
FEATURES
Mobile credentials that work harder than any keycard ever did.
01
Apple Wallet & Google Wallet
Vivo credentials live natively in Apple Wallet and Google Wallet — the same secure storage your residents use for boarding passes and bank cards. No separate app required to open the gate.
02
Works Offline
Mobile credentials validated locally when internet connectivity is interrupted. Residents enter normally during outages. Sync resumes automatically when connection is restored.
03
Instant Issuance
New resident moves in? Credential issued by text or email invite. Active in under 5 minutes. No visit to the management office. No physical handoff required.
04
Instant Revocation
Resident moves out? One tap revokes access across every entry point simultaneously. No locksmith. No hardware reprogramming. No grace period where the old credential still works.
05
Multi-Device Support
Residents can have credentials on their phone and their watch simultaneously. Family members in the same unit each receive their own unique credential.
06
Full Access History
Every mobile credential use logged with identity, timestamp, and entry point. Resident can see their own history. Management sees everything.
SECURITY
More secure than a fob. More convenient than a keycard. No compromises.
Why mobile beats physical
- Device-bound identity A mobile credential is cryptographically tied to a specific device and verified identity. A fob is tied to whoever is carrying it — which may not be the person it was issued to.
- Secure enclave storage Credentials stored in the device’s hardware security module — isolated from the operating system and inaccessible to other apps. The same protection that secures your residents’ bank cards.
- Biometric authentication On supported devices, credential use can require Face ID or fingerprint authentication before the gate opens. The fob in your pocket doesn’t do that.
- Zero physical inventory No fobs to order. No keycards to stock. No clickers to program. No lost credentials to replace. No physical inventory to manage — ever.
Security specs
- Credential storage: Device secure enclave
- Authentication: Device biometrics supported
- Encryption: End-to-end on credential exchanges
- Revocation: Real-time — under 1 second
- Wallet support: Apple Wallet + Google Wallet
- Offline validation: Local credential cache
- Audit trail: Every use logged with identity
- SOC 2 Type II compliant infrastructure
REPLACING YOUR CURRENT SYSTEM
What happens to your existing fobs and keycards.
PARALLEL
Parallel transition
Vivo is deployed alongside your existing credential system. Residents migrate to mobile at their own pace during the transition window. No forced cutover. No access disruption.
YOUR TIMELINE
Physical credentials retired on your timeline
Set a transition deadline that works for your community. When the window closes, physical credentials are deactivated from the dashboard — simultaneously, across every entry point, in seconds.
PERMANENT
Inventory eliminated permanently
Once the transition is complete, there is no physical credential inventory to manage, order, or replace — ever. Lost credential? New one issued by text in under 5 minutes.
BY RESIDENT TYPE
Mobile access built for every resident your community serves.
TRAVELER
The frequent traveler
Opens the gate from the airport. Issues a guest pass to the housekeeping service before landing. Gate opens automatically when they arrive. All from the same app.
FAMILY
The family unit
Parents have credentials on phone and watch. Children have credentials on their devices. Each credential unique, each access history separate, each revocable independently.
INVESTOR
The property investor
Manages access for their unit remotely. Issues short-term credentials for rental guests. Reviews entry history from another city. Never needs to visit the management office.
SENIOR
The senior resident
Uses QR credential at their preferred pace. Doesn’t need to remember app navigation for daily entry — one saved QR code in the camera roll is all they need. Backup PIN available at every reader.
TRUSTED ACROSS THE REGION
Communities that eliminated physical credentials entirely.
0 Keycards required per resident
5 min Credential activation time
1 tap To revoke any credential instantly
"We issued 340 mobile credentials on install day. Not one resident called for help. Not one called back to ask for a physical fob. The transition was invisible — which is exactly what we needed."
Andrea Pérez Property Director · Multifamily, Fort Lauderdale FL
"Residents stopped calling the office for lost fobs. Move-outs revoke in one tap. Our admin time on credentials dropped to almost zero."
James Ortega Regional Asset Manager · Coral Bay Living, Miami FL
"Our older residents adopted faster than we expected. A saved QR in the camera roll is enough — no daily app navigation. The PIN backup at every reader sealed the deal for the board."
Lucía Fernández HOA Director · Bahía Towers, Guaynabo PR
"My family has credentials on phones and watches. Guests get time-bound passes. I revoke and re-issue in seconds — no truck roll, no locksmith."
Marco Salinas Board President · Costa Vista, Cartagena
BOOK A DEMO
Issue your last keycard today. Make it the last one ever.
Book a demo. A senior integrator will walk you through the full mobile credential workflow — issuance, daily use, and revocation — and send a scoped proposal for your property within 72 hours.